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Your satisfaction is our priority
From the moment you sign up for service with Haven Cleaning, we make sure you receive the best in Residential, End of Lease, Steam and Commercial Cleaning. We will go the extra mile to deliver the best cleaning experience for you.
 

In order to enhance your experience with Haven Cleaning, please read the following information:

 

Service Agreement

  • All areas are expected to be free of clutter. 

  • Haven Cleaning does NOT guarantee the removal of stains such as rust, mildew or others caused by hard water build-up or lack of maintenance.

  • We DO NOT clean walls for General Cleaning. 

  • Fireplaces must be unused for 72 hours prior to cleaning.

  • We require to be informed of items or surfaces needing special care.

  • We are NOT responsible for damage due to fault and/or improper installation of any item.

  • All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.

  • Furniture on wood floors is assumed to have proper protection.

 

Special Notice

  • We only clean hard to reach areas with a 3 step ladder.

  • For safety, no other contractor jobs should be done while we are cleaning.

  • The presence of other workers or excess of people in the house or property will hinder any proper cleaning. Therefore, we do not accept responsibility for any mess caused by other workers onsite

  • No heavy furniture will be moved. Our contractors are Cleaning Specialist, they are not Removalist, please do not expect them to lift or move heavy furniture

  • Our cleaners have the right to refuse any cleaning service or request that is deemed dangerous and hazardous.

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Steam Cleaning

  • We will do our best to get rid of Stain. However if we there are tough stains that cannot be removed with our product. We will take a video of the work we do, and present it to you. 

  • Our Steam Carpet specialist is a subcontractor. All communication will be done through Haven Cleaning.

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Do you have any other questions? Reach out to us today on admin@havencleaning.com.au

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Thank You for your cooperation

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